We are committed to providing our clients with high-quality service, and in the event of disagreements, we will seek to resolve these issues collaboratively and consensually.
In accordance with current legal regulations, please be informed that, in the case of a dispute, the consumer may resort to an Alternative Dispute Resolution Entity. In Portugal, the competent entity is the Lisbon Consumer Conflict Arbitration Center (CACCL), with the following contacts:
Lisbon Consumer Conflict Arbitration Center (CACCL) Address:
Rua dos Douradores, 116 - 2º, 1100-207 Lisbon, Portugal
Phone: +351 218 807 030
Email: juridico@centroarbitragemlisboa.pt
Website: www.centroarbitragemlisboa.pt
More information about ADR entities in Portugal can be found on the Consumer Portal (www.consumidor.gov.pt).
We reiterate our commitment to finding amicable solutions for any conflicts that may arise, promoting transparency and trust in commercial relationships. Ocean Horizon, Lda. is available to collaborate in the dispute resolution process swiftly and effectively.
Thank you for choosing Ocean Horizon, Lda. and using www.oceanhorizon.pt.
Last updated: 24.01.2024